Broken springs, snapped cables, doors off their tracks, buckled panels and motors that hum but do not move. We diagnose on site, quote before we touch anything, and most of the time we finish it the same day.
Same-day calloutsAcross Gauteng, 7 days a week
Fixed price before we startWritten quote on site, nothing added later
12-month workmanship guaranteeOn every door, motor and repair
Fully stocked vehiclesSprings, cables and motors on board
What goes wrong
Garage doors do not fail creatively. After fifteen years and thousands of callouts across Gauteng, the same handful of faults come up again and again — and because they are predictable, we carry the parts for them on the vehicle instead of ordering them in on Tuesday.
The single most common one is a broken torsion spring. The springs, not the motor, carry the weight of the door; the motor only guides it. When a spring snaps, a door that felt like nothing suddenly weighs somewhere between 80 and 150 kilograms, and the motor will destroy its own gearbox trying to lift it. If your door has suddenly become impossibly heavy, stop pressing the remote.
After that it is cables (a snapped cable makes the door hang skew — stop using it immediately), rollers and tracks (grinding, screeching, jumping the track) and the motor itself (stripped gears, failed capacitors, boards cooked by a lightning strike).
Repairs we do
Most repairs are an hour or two on site. The exceptions are honest ones — a twisted door or a panel that has to be ordered in a specific colour.
The big one. We replace torsion and extension springs in matched pairs, sized to the actual weight of your door rather than to whatever was on the shelf. Safety cables fitted as standard on extension-spring doors.
A snapped cable drops one side of the door and twists the whole thing out of true. The longer it is used like that, the more expensive the damage gets. Cables are cheap; bent panels are not.
Grinding, screeching, jumping the track. Usually collapsed rollers or a track knocked out of alignment by a bumper. We straighten, realign and replace what has worn out.
You do not always need a new door. On a sectional we can often replace a single dented or rusted panel — provided the profile is still available in your colour.
Humming with no movement is usually a stripped gear or a failed capacitor. Nothing at all is usually power, a board or a remote. We repair what is worth repairing and replace what is not.
Forced open during a power failure, reversed into, or a roller that finally gave up. We take the strain off, re-seat the door, straighten what can be straightened and re-balance it.
Do not do this
None of this is us being dramatic. It is what we see on the driveway two or three times a week.
Do not keep pressing the remoteA motor lifting an unsprung door strips its own gearbox in a matter of days.
Do not use a door that hangs skewA snapped cable twists the door. Every cycle bends panels further.
Do not touch a torsion springUnder tension it stores enough energy to break bones. This job needs winding bars and someone who knows how to use them.
Do not disable the safety sensorIf the door reverses for no reason, the sensor is misaligned — it is not the enemy.
Do not lubricate the tracksGrease in a track collects grit and destroys rollers. Lubricate the rollers, hinges and springs, never the track.
Do not ignore a noiseA grinding door is a door telling you a roller has collapsed. It is a R400 part until it tears a panel.
Indicative pricing
Ranges for a standard residential door in Gauteng. We quote the exact number on site, in writing, before we start.
| Repair | Indicative range | Time on site |
|---|---|---|
| Torsion spring replacement (pair) | R1 200 – R2 800 | 1–2 hours |
| Extension springs + safety cables | R900 – R1 900 | 1–2 hours |
| Cable replacement (pair) | R650 – R1 400 | 1 hour |
| Roller replacement (full set) | R700 – R1 600 | 1 hour |
| Door re-tracked and re-balanced | R750 – R1 800 | 1–2 hours |
| Motor repair (capacitor, gear, board) | R850 – R2 500 | 1–2 hours |
| Single sectional panel replacement | R1 800 – R4 500 | Half day |
Prices are indicative for planning, not a quote, and exclude the callout. See the full 2026 garage door price guide.
FAQ
The things people ask us while we are still in the driveway.
Send us a photo of your garage door on WhatsApp. We can usually tell you what has failed before we load the van.
WhatsApp a photoMost residential repairs land between R650 and R2 800, depending on what has failed. A pair of torsion springs is typically R1 200 – R2 800; cables are R650 – R1 400; a set of rollers R700 – R1 600. Motor repairs run R850 – R2 500 depending on whether it is a capacitor, a gearbox or a control board. We give you the exact figure in writing on site, before anything is touched.
In most of Gauteng, yes — that is the normal outcome rather than the exception, because the springs, cables, rollers and common motor parts are already on the vehicle. Where we cannot, it is usually because a panel has to be ordered in a specific colour, and we will tell you that on the first visit rather than on the third.
Sometimes it plainly is not, and we will say so. If a twenty-year-old tip-up needs R5 000 of welding and re-hanging, and a new steel sectional is R8 500 fitted, the maths makes itself. But an eight-year-old sectional with a broken spring is absolutely worth fixing — that is a R2 000 repair on a door with a decade left in it.
Usually the motor's travel or force limits have drifted, or something is physically stopping the door — a collapsed roller, a bent track, or the door binding because a spring has lost tension. Occasionally it is the safety reverse triggering on an obstruction you cannot see. It is a short diagnosis and generally an inexpensive fix.
Constantly — most of our repair work is on doors somebody else fitted, sometimes twenty years ago. We are not precious about whose badge is on the door. If it is sound, we will fix it.
Yes. Twelve months on our workmanship, in writing, alongside the manufacturer's warranty on any part we supply. If the same fault comes back because of how we did the job, we come back and we do not charge you again.
Where we work
We run vehicles out of Johannesburg, Pretoria and the East Rand, which means most of Gauteng is a short drive rather than a full day's travel. Pick your area for local turnaround times and pricing.
Book a technician
Tell us what the door is doing and we will tell you what it needs. Same-day callouts across Johannesburg, Pretoria and the East Rand.
Fixed pricing · Parts on the vehicle · 12-month workmanship guarantee
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